DSK Bank’s Flagship Branch in Sofia, Bulgaria is set in a shopping mall and set out like a luxury retail experience, with cutting-edge design and technology. Image © Minko Minev
Popping down to a high-street bank branch to pay in a cheque, get out some cash or even open an account are to-do list tasks of the past. With almost all financial services now available online and digital transactions taking more of the market share (up from 28% to 41% from 2019 to 2022), more and more retail branches are shutting up shop.
The complicated worlds of both technology and finance, however, continue to fill many customers with confusion and dread, so perhaps the friendly face of a physical bank storefront with actual humans still has a place. These evolved retail banking interiors hark back to a longed-for time when we knew our local bank manager’s name, but work in conjunction with technology to offer hybrid financial services alongside more personal advice, in comfortable and comforting surroundings.
